Returns, Refunds & Shipping Policy

Returns and Refunds

Your satisfaction and experience are the most important to us! If you are unhappy with your purchase on our website, you can return it to us within 30 days from the date of your purchase and we will be happy to issue you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we are unable to refund used and opened products.

To complete your return, we require a receipt or proof of purchase. The refunded amount will include the retail price of the item plus any VAT and any taxes applied. Shipping costs are not eligible for refund.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow additional 3-7 business days for the credit to be posted in your account. If after this period you still have not received your refund yet, please contact us at support@israelidew.com.

Products that are on sale or promotion cannot be returned and refunded. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@israelidew.com with a photo of the damaged item and we will be happy to help you process the replacement. 

Unfortunately, international orders are not eligible for refunds.

To return your product, please mail your product to: Haeshel 18/2,  Kiriat Ata, 2823617, Israel 

Please note that the cost of returning your item to us is your responsibility. We cannot guarantee that we will receive your returned item. 

Shipping 

We offer free shipping on all orders above $70 (~250 NIS). Please note that the eligibility for free shipping will be calculated after accounting for discounts and promotions (if applicable). For orders with a cost  equal or below $70, we charge a shipping fee of $14.99 (~50 NIS). Please allow usually up to 14 business days for the delivery of the order. Please note that in extreme cases, the delivery of the order might be delayed by additional up to 10 business days.